Agent
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Agent
Description
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Full-grain leather upper
Made with smooth full-grain leather that’s meant to break in, not break down – it starts out sleek and slowly picks up your own creases and character. -
All-leather lining
A full leather lining keeps the inside as clean as the outside, so it feels more like a dress shoe than a work boot when you’re on your feet all day. -
Removable leather insole
Cushioned cow leather insole that you can pull out, air out, or swap for your own orthotics. Keeps things fresh without babying your boots. -
Triple-layer midsole
A three-part midsole gives the boot its structure and quiet comfort – firm enough for support, forgiving enough for long city days. -
Hand-stitched combo sole
Leather where you see it, rubber where you need it. The hand-stitched leather & rubber outsole keeps a sharp profile while adding grip and durability for wet sidewalks and late nights. -
City-ready ankle height
Cut just above the ankle for that clean “agent” silhouette – sharp with tailoring, easy with denim, and subtle enough to fly under the radar at the office.
Shipping Policy
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Average shipping time is about 7 to 10 working days. Your tracking number will be updated 3-7 days after your order has been shipped.
Delivery Time
All items in store may take 1 to 3 business days to process. Please add processing time to your shipping estimate below.
Here is an estimate of the shipping times. Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of shipping times.
The shipping time depends on shipping way you choose.
We can supply multiple shipping options.
For normal opition, shipping time is:
US:6-12 working days
CA:8-15 working days
AU:6-10 working days
UK:6-10 working days
Refunds Policy
Returns & Exchanges
We want you to feel confident shopping with us.
If something isn’t right, we’ll make it right.
Order Changes & Cancellation
Orders can be cancelled or adjusted before shipment.
Once your order has shipped, it can no longer be cancelled.
If you need to make any changes, please contact us at
support@urbanatelierboots.com as soon as possible.
Returns
We accept return requests within 30 days of delivery.
You may request a return if:
- You received the wrong item
- The item arrived damaged or defective
- There is a quality issue with the product
For eligible return requests, we’ll work with you to find the best solution, which may include a return, replacement, or refund.
Returned items should be unused and in original condition whenever possible.
Exchanges & Size Issues
Need a different size or received the wrong item?
No worries — we’re happy to help.
In many cases, instead of asking you to return the item, we may offer:
- A replacement at a discounted price
- A partial refund
- Or another solution that saves you time and hassle
Our goal is to resolve the issue in the most convenient way possible and make sure you’re satisfied.
Shipping Costs
For returns due to quality issues or items sent in error, return shipping is covered by us.
For other situations (such as size adjustments), shipping costs may vary depending on the solution chosen.
Please contact our support team, and we’ll do our best to help find a fair and reasonable option.
Refunds
Once your return or resolution request is approved, refunds will be issued to your original payment method.
Please allow 5–10 business days for the refund to be processed.
If we’re unable to resolve the issue with a replacement or alternative solution, a refund will be issued.
Need Help?
Email us anytime at support@urbanatelierboots.com
Our support team will respond within 24 hours.