Returns & Exchanges

Returns & Exchanges

We want you to feel confident shopping with us.

If something isn’t right, we’ll make it right.

Order Changes & Cancellation

Orders can be cancelled or adjusted before shipment.

Once your order has shipped, it can no longer be cancelled.
If you need to make any changes, please contact us at
support@urbanatelierboots.com
 as soon as possible.

Returns

We accept return requests within 30 days of delivery.

You may request a return if:

You received the wrong item

The item arrived damaged or defective

There is a quality issue with the product

For eligible return requests, we’ll work with you to find the best solution, which may include a return, replacement, or refund.

Returned items should be unused and in original condition whenever possible.

Exchanges & Size Issues

Need a different size or received the wrong item?
No worries — we’re happy to help.

In many cases, instead of asking you to return the item, we may offer:

A replacement at a discounted price

A partial refund

Or another solution that saves you time and hassle

Our goal is to resolve the issue in the most convenient way possible and make sure you’re satisfied.

Shipping Costs

For returns due to quality issues or items sent in error, return shipping is covered by us.

For other situations (such as size adjustments), shipping costs may vary depending on the solution chosen.
Please contact our support team, and we’ll do our best to help find a fair and reasonable option.

Refunds

Once your return or resolution request is approved, refunds will be issued to your original payment method.

Please allow 5–10 business days for the refund to be processed.

If we’re unable to resolve the issue with a replacement or alternative solution, a refund will be issued.

Need Help?

Email us anytime at support@urbanatelierboots.com

Our support team will respond within 24 hours.